Embedded Consulting Agent — a strategic add-on governed by the Brand Master Book

Embedded Consulting Agent

Your brand intelligence, on demand. An AI agent trained on your Brand Master Book, hosted on your domain, governed by your tone.

What it is

The brand, answering for itself.

A governed AI layer that speaks in your voice and stays inside the Brand Master Book — for your team and your clients.

A strategic add-on is never a side-project. It inherits the spec, the decision log, and the governance rhythm of your active tier — same standard, scoped to one surface.

Everything below is built from your Brand Master Book and held to the 4C standard — Clarity, Coherence, Consistency, Control. If a deliverable can’t cite a brand decision, it doesn’t ship.

What you get

Everything spec’d.
Nothing improvised.

Each piece traces to a Brand Master Book decision — no scope creep, no off-standard work.

Brand-Trained Knowledge Base

The agent’s memory — your Brand Master Book, docs, and FAQs, so every answer cites the brand, not the internet.

Format
01 · The knowledge

Grounded in your sources — it answers from the book, never improvises.

Format Knowledge index

Hosted Chat Interface

A branded chat surface on your domain — styled to the Brand Master Book, ready for site or portal.

Format
02 · The surface

On your domain, in your brand — not a third-party widget bolted on.

Format Live interface

Tone Governance Layer

The rules that keep every response in your voice — register, boundaries, refusal logic, written to the brand.

Format
03 · The voice

The agent sounds like the brand and knows what not to say.

Format Tone spec

Dual-Mode Deployment

One agent, two audiences — an internal mode for your team, a public mode for clients, each scoped to what it should know.

Format
04 · The modes

Internal and public scopes kept separate — the right answer for the right audience.

Format Mode config

Admin Dashboard & Logs

A console to see what’s asked, review answers, and update the knowledge base — full visibility, no black box.

Format
05 · The control

Every conversation logged and reviewable — governance you can audit.

Format Admin console

Maintenance Protocol

The cadence that keeps knowledge current and tone on-standard as the brand evolves — defined, not assumed.

Format
06 · The upkeep

A clear protocol so the agent never drifts from the current Brand Master Book.

Format Maintenance doc
How it works

Three steps. One standard.

Scoped from a written brief, built to the Brand Master Book, delivered with proof it met the standard — the same governance rhythm as every TISSA engagement.

  1. 1
    Week 1

    Train & ground

    We structure your Brand Master Book, docs, and FAQs into the knowledge base and write the tone governance layer — the agent’s mind and manners.

  2. 2
    Weeks 2–3

    Build & deploy

    We build the branded chat interface, wire the dual-mode scopes, stand up the admin dashboard, and deploy on your domain.

  3. 3
    Week 4

    Govern & handoff

    We tune responses against the tone spec, walk your team through the dashboard, and set the maintenance protocol that keeps it on-standard.

Where does the agent get its answers?

From your knowledge base — the Brand Master Book, your docs, and your FAQs — not the open internet. It is grounded in your sources and governed by your tone layer, so it answers from the book or it declines.

What is dual-mode deployment?

One agent serving two audiences with separate scopes — an internal mode that knows your operating detail, and a public mode for clients that stays within what should be shared. The boundary is governed, not improvised.

Who maintains it after launch?

You own the agent and the admin dashboard. The maintenance protocol defines the cadence for refreshing the knowledge base and re-checking tone; we can run it on retainer or hand it to your team.

Is there a recurring cost?

The build is a fixed fee. Hosting and the model usage are ongoing operating costs, and the maintenance protocol can be run on a light retainer — scoped to how often your brand and content change.

Principal Luca Baldisseri
Delivered by AI Engineering
Format Hosted agent · Fixed fee
Engagement Strategic Add-on · A6
Ready for the pause?

The best time to build your brand operating system is before you need it.

The second best is now.

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